We strive to ensure your satisfaction with every purchase from Farah. If you are not completely satisfied with your order, we offer return and exchange options under the following conditions:

✅ Returns

• Accepted for both defective and non-defective products.

• Condition: Items must be new, unused, and in their original packaging.

• Return window: Requests must be made within 1 day of delivery.

• Method: Products must be returned to a designated drop-off location.

• Fees: There are no restocking fees.

• Processing time: Refunds will be processed within 10–14 days via the original payment method.

✅Exchanges

• Accepted for eligible products in new condition and original packaging.

• Request must be made within 1 day of delivery.

❗Important Notes

• For damaged or incorrect items, you must contact us within 15 minutes of receiving your delivery.

• All refund or exchange requests must meet the product condition requirements (new, unused, and in original packaging).

• For any queries, please reach out to our support team at contact@farah.ae or call us at +971562585432.